Why AT&T Lost My Business

This is why AT&T lost my business and I switched to T-Mobile:

Dear Customer,
Thank you for your recent online purchase from AT&T.

Your order, number XXXXXX was canceled. Your credit card has not been billed.

Unfortunately, your order failed our online credit validation and a deposit is required. We recommend our GoPhone product, which does not require a deposit. Please take a look online at att.com/gophone to see all the great phones you can get with GoPhone service which has no annual contract, no credit check and lots of low cost plans.

If you still wish to place an order for a post-paid plan which requires a deposit, please visit an AT&T retail store near you as we cannot handle deposits online at this time.

If you have general questions about the online ordering process, please visit our common questions tool at: att.com/wirelesssupport

Thank you.

And today, I received 2 letters via snail-mail with the exactly the same content:

Dear Customer,

Thank you for your recent application for wireless service.  Based on the absence of credit history for you from the credit bureaus listed below, we have required a deposit or advance payment before extending services to you. The credit bureau was not a part of the decision to request the deposit and is unable to provide you with the specific reasons why a deposit was required. You have the right to dispute the accuracy or completeness of any information in your credit report with the credit bureau and you may also receive a free copy of your report if requested within sixty (60) days from the date you receive this notice.

Thank you again for your application for service.

Thus, I now have a new Louisville (502) cell phone number. Please see my Facebook profile for the new number (visible to friends only)!

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