Air Canada: in the event of a strike

From: Air Canada <news@email.aircanada.com>
Date: 2011/6/11
Subject: Important information for our customers – Informations importantes pour nos clients

Web Version
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At Air??Canada, in the event of a strike, we are fully committed to taking care of our customers.??

Dear customer,

We are committed to averting a strike and are hard at work to reach a settlement with the Canadian Auto Workers (CAW), the union representing Air??Canada’s call centre and airport customer service agents in Canada.

What will happen if a strike occurs?

Rest assured that we will continue to operate our regular schedule. Existing bookings will be honoured and future bookings welcomed. We are also implementing a contingency service plan to minimize impact to our customers in the event of a strike.

Use our self-service tools

  • Our call centres are currently experiencing call volumes that are higher than normal. To avoid unnecessary wait time, please visit aircanada.com or contact your travel agent, to manage or book your flights.
  • We strongly encourage you to check-in within 24 hours of flight departure, online at aircanada.com or on a mobile device at mobile.aircanada.com
  • Flight updates are also available at aircanada.com

We look forward to welcoming you on board. It’s business as usual, while we work things out on the ground.

For up-to-date information visit aircanada.com.

Sincerely,

Air??Canada

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